1. Introduction

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from ViridPro (“we”, “us”, “our”) to customers in Australia. By placing an order with ViridPro, you agree to the terms of this Policy.

2. Shipping Times and Costs

• Delivery Time: We aim to dispatch orders within 1-2 business days from the time of purchase. Standard delivery times within Australia are:
  • Metro areas: 2-5 business days
  • Regional areas: 3-7 business days
  • Remote areas: 5-10 business days
• Delivery Costs: Shipping costs are calculated based on the weight and destination of your order. You will be able to see the estimated shipping cost before checkout. We offer free standard shipping for orders over [amount].
• Express Shipping: Express shipping options are available for an additional fee. Delivery times for express shipping are typically 1-2 business days.

3. Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number. You can use this tracking number to track the progress of your delivery online.

4. Delivery Restrictions

We may not be able to deliver to certain remote or restricted areas. If your delivery address falls within one of these areas, we will contact you to discuss alternative arrangements or offer a full refund.

5. Undelivered Packages

If your package is returned to us as undeliverable due to an incorrect address or other customer error, we will contact you to arrange for redelivery. You will be responsible for any additional shipping costs.

6. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of the expected delivery date. We will investigate the matter and work with the courier to resolve the issue. We will either arrange for a replacement to be sent or issue a full refund.

7. International Shipping

We currently do not offer international shipping. However, we are in the process of setting up international shipping options and will update this Policy accordingly when they become available.

8. Force Majeure

We will not be held liable for any delays or disruptions to delivery caused by events beyond our reasonable control, such as natural disasters, strikes, or public holidays.

9. Changes to Shipping Policy

We reserve the right to amend this Shipping Policy at any time. Any changes will be posted on our website. We encourage you to review this Policy regularly for updates.

10. Contact Us

If you have any questions about this Shipping Policy, please contact us Viridpro Support.